Refund Policy

Our Philosophy

Every piece we create is made specifically for you. That's what makes custom apparel special—and it's also why we've built a bulletproof approval process. We'd rather spend extra time perfecting your mockup than risk disappointing you with the final product. Here's exactly how our policy works.

Deposits & Payments

Orders over $100 begin with a 60% deposit, with the balance (plus any shipping) due before we ship. Because every item is made just for you, deposits and payments become non-refundable once you approve your mockup and production begins. Need to cancel before you've approved your mockup? Reach out and we'll sort it out fairly—you'll only be responsible for any work already completed.

The Approval Process

Before a single stitch or print is made, you'll receive a detailed digital mockup showing exactly what your finished product will look like. This is your chance to review colors, placement, sizing, and every other detail. Once you give the green light, we reproduce that mockup with precision. If the final product matches your approved design, our work is complete. If we somehow deliver something different from what you approved, we'll make it right immediately—full refund or complete remake, your choice.

Why We Don't Accept Returns

Here's the honest truth: a shirt with your company logo or a hoodie with your custom design can't be resold to anyone else. It was made for you. That's exactly why we invest so much effort in our approval process—we want you to be absolutely certain before we begin production. Take your time reviewing that mockup. Ask questions. Request changes. We're happy to revise until it's perfect.

Quality Issues

We hold ourselves to exceptionally high standards, but we're human. If something slips through—a printing flaw, a stitching error, damage during shipping—we want to know about it. Send us clear photos or a quick video via email or WhatsApp, and we'll investigate immediately. Confirmed defects are remade at no cost, no questions asked. That's our promise.

Our Mistakes, Our Responsibility

Shipped the wrong size? Sent the wrong color? Mixed up your order? That's on us, and we'll fix it fast. Contact us as soon as you notice the issue, and we'll produce and ship the correct items at absolutely no additional cost. Just hold onto the incorrect items until we've resolved everything.

How to Request Help

If something isn't right with your order:

1. Reach out within 7 days via email (contact@azteamonline.com) or WhatsApp
2. Share clear photos: the full item plus a close-up of any issues
3. Our team reviews every case within 2 business days
4. We'll propose a solution—remake, refund, or discount—based on what's fair

Return Shipping

When we're at fault, we cover the return shipping. For size exchanges that result from ordering errors on your end, you'll be responsible for shipping costs. We recommend double-checking our size charts before finalizing your order.

Refund Processing

Approved refunds are processed within 5-7 business days and returned to your original payment method. Depending on your bank, it may take a few additional days to appear in your account.

What We Can't Cover

In the interest of transparency, refunds and remakes aren't available for:

• Size errors when you selected the wrong size (our size charts are your best friend)
• Design quality concerns after you've approved the mockup
• Wear and tear from washing or improper garment care
• Delivery issues caused by an incorrect shipping address

Still Have Questions?

We're always happy to talk through any concerns. Reach us at contact@azteamonline.com or send a WhatsApp message to (203) 300-3344. Your satisfaction matters to us.